Frequently asked questions
At PartyNet we try to make shopping for your party as fun and convenient as possible. While you are shopping on our site, there may be questions that come to mind, we want to answer your questions as easily and quickly as possible. If you do not find the answer to your question below, please email our helpdesk and a consultant will get back to you as soon as possible.
1. How do I order?
Browse the website, add the items you want to buy to your basket and submit your order. When we receive your order we will confirm stock availability of the items ordered and email you a sales order. If you have any technical problems with adding products to your basket please email us.
2. Do you have "this" item or range in stock?
PartyNet.co.za acts as a catalogue of thousands of products which are sourced from many different suppliers. All products displayed on PartyNet.co.za are made available for you to order however; it is not possible to keep stock of every item. We do not keep any items for over the counter purchases on our premises in Midrand. All the items we have listed on our site are available from our suppliers and are dependent on stock availability at the time your order is placed. Please submit the order online and we will confirm stock availability for you.
3. How can I see the products before I buy them?
All products are displayed as accurately as possible on our website.
4. If I place an order will I get all of the items ordered?
Once we receive your order we will confirm stock availability of each of the items ordered, before payment is made.
5. Once I place an order online how long will it take to receive the sales order?
We will email you the sales orders within 24 hours of receiving your order, unless the order is placed late on a Friday afternoon, over the weekend or on a public holiday, in which case we will get back to you on the next working day. If you have not heard back from us in 24 hours please email us so we can confirm your email address.
6. How can I make changes to my order once I have submitted it online?
Please email us your order number with the changes or reply to the order summary email.
7. Do you deliver or can I collect?
We do nationwide deliveries via a courier service or Pargo Pickup Points. Unfortunately no collection option available at the moment.
Please note: We are an ONLINE party shop, all orders need to be placed online. We do not have a physical walk-in store. Please place your order on our website.
8. How much does the delivery cost?
The delivery cost is dependent on the area you are in. If you are in JHB or PTA the delivery fee is approximately R65.00 to your door, other areas range from approximately R80.00 – R175.00 to your door, this is for up to 15Kgs. Certain areas will require an estimate from our courier service provider. If you choose the delivery option the delivery fee will be added to your sales order. Orders outside of JHB or PTA may take 2-4 working days from time of dispatch. A surcharge will be included for deliveries to farms, remote hospitals, power stations and high risk town ships. A final shipping amount will be displayed on your sales order.
9. How do I pay for my order?
Payments can be made by Credit card or Bank transfer/deposit. Bank transfer/deposit payments must only be made after you have received a sales order. Sales orders are only valid for 48hrs, thereafter stock items may have to be checked again for availability.
10. What reference I must use when I make payment?
Please use the reference supplied on your sales order. This is your PartyNet account number and your sales order number. Any other references used could lead to a delay in processing you order.
11. Can I pay my order COD?
All orders must be paid in full before they are processed.
12. Can I order now and pay later?
The sales order is valid for 48 hours, if you would like to make payment and 48 hours have passed please email us so we can confirm the items are still available.
13. How long does to take to receive the items once I have paid?
We try and have all orders delivered within 1-7 working days from receipt of payment; this can vary depending on the range of items you are ordering, the area you are in as well as the size of your parcel. Please make sure you enter the date of the party on your order to help us with a smooth fulfillment of your order.
14. Ahhh! My party is this weekend, can you help?
We can certainly try! Lead times range 1-7 working days, there are instances we can arrange a shorter lead time, please call us or email us to discuss the options.
15. If I do not like the product can I have a refund?
We try to accurately display all our products online, if you have received a product which is different to the product displayed online we will happily collect the item from you and refund you for the item. If the product has been displayed accurately and you do not like the product once you have received it, we will gladly exchange it for you, but this will be at your own cost to return the product. In both cases products will only be exchanged if they are unused and in original packaging.
16. What happens if I pay for an item and it is out of stock?
We do confirm stock availability with our suppliers before we email the sales order, unfortunately on the odd occasion it may happen that between the time we confirm stock availability and the time the order is paid, an item may become out of stock. In this case we will inform you as soon as possible and will happily refund you for the specific item or for your entire order, the choice is yours.
17. Will my order be delivered to my door?
We use a courier company to do our deliveries; they will deliver your order to your door. For Pargo services you'll collect your parcel at a pick up point near you. This would usually be a convenient store in your town. e.g. Clicks.
18. How do I track my order?
Once your order has been dispatched we will email you a tracking number. For courier please contact The Courier Guy on 0861 203 203 or use the package locator service on their website - www.thecourierguy.co.za
19. I received a product and it is damaged, what do I do now?
We take care to pack all our orders carefully and to minimize damages as much as possible. If on the rare occasion this happens please do not open or use the products. Email us ASAP to arrange a replacement of the product or a refund for the item damaged, provided the package has not been opened and we can see it was damaged in transit.
20. What are your trading hours?
Monday – Friday 8:00am to 4:30pm
But our website never sleeps so place your order and we'll take action as soon as we are available.
21. I only need 6 of a particular item and the pack size is 10, can I buy 6?
All products are manufactured and packed in sealed packs. The pack size of each product is the minimum quantity that you can buy of that product.
22. Can you source items which are not on your website?
If you are looking for a particular item which is not on our website, please email us and we may be able to source the item for you.
23. Are the balloons supplied inflated or un inflated?
All balloons are delivered un inflated; we do not deliver air or helium filled balloons.
24. Do you have a wholesale price list?
We sell to the public and do not have wholesale prices. All our prices are available online.
25. What are the sizes of the costumes?
The children's costumes are available in the following sizes: Toddler, Age 4-6 and Age 7-10. The adult's costumes are a one size fits most; they are usually made from stretchy materials with elastics.
26. Do you sell filled party packs?
We do sell filled party buckets.